Privacy Policy

1. Overview

LeapCommerce Technologies Inc. ("LeapCommerce," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our platform, website at leapcommerce.tech, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly when you:

• Create an account (name, email address, company name, phone number)
• Subscribe to a plan (billing information processed by our payment provider)
• Contact our support team or complete our contact forms
• Communicate with us via email, chat, or phone
• Participate in surveys, promotions, or events

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Log data: IP address, browser type, pages visited, timestamps, and referring URLs
• Device information: hardware model, operating system, unique device identifiers
• Usage data: features used, clicks, scrolls, session duration, and error logs
• Platform performance data: API call patterns, module usage metrics

2.3 Commerce Data You Connect

When you connect your store, we process commerce data on your behalf as a data processor, including product catalogs, customer purchase histories, session events, and order data. This data is used solely to provide the LeapCommerce services you've contracted for and is never shared with other merchants or third parties.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Train and optimize machine learning models that power your commerce features
• Process transactions and manage your subscription
• Send transactional emails (receipts, alerts, account notifications)
• Send product updates and educational content (you can opt out at any time)
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve platform performance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not use your personal data or your customers' commerce data to train models for any purpose other than providing the Services to you.

4. Sharing Your Data

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party vendors who help us operate our business, including cloud hosting providers (AWS, GCP), payment processors (Stripe), email service providers, and analytics tools. These providers are contractually obligated to process data only on our instructions and in accordance with this policy.

4.2 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or protect the safety of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred. We will notify affected users prior to any such transfer and update this policy accordingly.

5. Cookies & Tracking Technologies

We use cookies and similar technologies (pixel tags, web beacons) to enhance your experience, remember preferences, and analyze platform usage. These include:

• Essential cookies: Required for platform functionality and authentication. Cannot be disabled.
• Analytics cookies: Help us understand how users interact with our platform (e.g., Google Analytics). You may opt out via browser settings.
• Preference cookies: Remember your language, theme, and UI settings.
• Marketing cookies: Used to measure ad campaign effectiveness. Requires your consent where applicable.

You can manage cookies through your browser settings or our cookie preference center, accessible from the footer of any page.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. Upon account termination:

• Account data is deleted within 30 days of termination request
• Commerce data (product catalogs, customer events) is purged within 60 days
• Billing records are retained for 7 years as required by financial regulations
• Aggregated, anonymized analytics data may be retained indefinitely

You may request deletion of your data at any time by contacting us at [email protected].

7. Security

We implement and maintain industry-standard technical and organizational measures to protect your information, including:

• AES-256 encryption at rest and TLS 1.3 encryption in transit
• SOC 2 Type II certification, audited annually
• Role-based access control with multi-factor authentication enforcement
• Continuous security monitoring and intrusion detection
• Annual third-party penetration testing
• Employee security training and background checks

While we take every reasonable precaution, no security system is impenetrable. If you become aware of any security breach, please notify us immediately at [email protected].

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal obligations)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes, including direct marketing
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. Where applicable, these rights are provided in accordance with GDPR, CCPA, NDPR, and other applicable data protection laws.

9. International Data Transfers

LeapCommerce operates globally with infrastructure in Nigeria, the EU, UK, and Singapore. Your data may be transferred to and processed in countries outside your own. We ensure all international data transfers are covered by appropriate legal mechanisms, including Standard Contractual Clauses (SCCs) for EU data transfers, and equivalent protections for other jurisdictions.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly. If you believe a child has provided information to us, please contact us at [email protected].

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer: